Source: Valmont news release
Valmont Industries, Inc. (NYSE: VMI), a leading global provider of engineered products and services for infrastructure development and irrigation equipment and services for agriculture, today announced the introduction of Valmont Coatings Connector. This first-to-market customer communication solution provides industrial coatings customers with real-time tracking insight into order status and progress, with the ability to easily schedule product pick-ups and deliveries.
Valmont Coatings Connector meets customers’ need for current information, sending notifications via their preferred channel (text and/or email), as products move through each step of the coatings process. Additional features include a GPS-enabled facility locator and product fit calculator. It is available for all coatings applications, including galvanizing, coatings and anodizing services.
This technology, accessed through mobile phone, tablet and desktop platforms, further elevates the customer experience and will provide a new industry benchmark in customer service levels.
“We are dedicated to providing an unparalleled customer experience,” said Rick Cornish, Group President of Valmont Coatings. “The Valmont Coatings Connector is a disruptive technology, is unique to the industry, and provides our customers with quick and accurate order status information.”
Valmont Coatings customer, Bob Fuqua of Byweld, commented, “The Valmont Coatings Connector is very convenient to track our orders and get a more exact time of completion. I like how it allows us to know where the product is in the system, and when it will get back to the shop, so we can have shop space ready for completion of the product.”
“The Valmont Coatings Connector was developed with one constant focus – to provide our customers real-time visibility of their product from any device, anywhere,” said Stephen G. Kaniewski, President and Chief Executive Officer of Valmont Industries, Inc. “In line with our addressable market expansion goals outlined at our 2018 Investor Day, exceptional customer service is an essential part of our growth strategy. Valmont Coatings Connector is a revolutionary technology that differentiates our offering and further strengthens our leadership position.”
Valmont Coatings Connector will be implemented across most North America and Australia Coatings locations by the end of 2018. Global implementation is expected to be completed in early 2019. To learn more, please visit Valmont Coatings Connector.